From Dark Net Research to Real World Safety Issue

On a recent engagement by the MSI Intelligence team, our client had us researching the dark net to discover threats against their global brands. This is a normal and methodology-driven process for the team and the TigerTrax™ platform has been optimized for this work for several years.

We’ve seen plenty of physical threats against clients before. In particular, our threat intelligence and brand monitoring services for professional sports teams have identified several significant threats of violence in the last few years. Unfortunately, this is much more common for high visibility brands and organizations than you might otherwise assume.

In this particular instance, conversations were flagged by TigerTrax from underground forums that were discussing physical attacks against the particular brand. The descriptions were detailed, politically motivated and threatened harm to employees and potentially the public. We immediately reported the issue and provided the captured data to the client. The client reviewed the conversations and correlated them with other physical security occurrences that had been reported by their employees. In today’s world, such threats require vigilant attention and a rapid response.

In this case, the client was able to turn our identified data into insights by using it to gain context from their internal security issue reporting system. From those insights, they were able to quickly launch an awareness campaign for their employees in the areas identified, report the issue to localized law enforcement and invest in additional fire and safety controls for their locations. We may never know if these efforts were truly effective, but if they prevented even a single occurrence of violence or saved a single human life, then that is a strong victory.

Security is often about working against things so that they don’t happen – making it abstract, sometimes frustrating and difficult to explain to some audiences. But, when you can act on binary data as intelligence and use it to prevent violence in the kinetic world, that is the highest of security goals! That is the reason we built TigerTrax and offer the types of intelligence services we do to mature organizations. We believe that insights like these can make a difference and we are proud to help our clients achieve them.