Organizations have been preparing for information security issues for a number of years now and many, if not most, have embraced the need for an incident response policy and process. However, given the recent spate of breaches and compromises that we have analyzed and been involved in over the last year, we have seen an emerging need for organizations to now embrace a new kind of policy – a security incident RECOVERY policy.

 

This policy should extend from the incident response policy and create a decision framework, methodology and taxonomy for managing the aftermath of a security incident. Once the proverbial “fire has been put out”, how do we clean up the mess, recreate the records we lost, return to business as usual and analyze the impacts all of this had on our operations and long term bottom line? As a part of this process, we need to identify what was stolen, who the likely benefactors are, what conversion events have taken place or may occur in the future, how the losses impact our R&D, operational state, market position, etc. We also need to establish a good working model for communicating the fallout, identified issues, mitigations, insurance claims, discoveries and lessons learned to stakeholders, management, customers, business partners and shareholders – in addition to the insurance companies, regulators and law enforcement.

 

As you can imagine, this can be a very resource intensive process and since post-incident pressues are likely to remain high, stress levels can be approaching critical mass and politics can be rampant, having a decision framework and pre-developed methodology to work from can be a life saver. We suggest following the same policy development process, update timeframes and review/practice schedules as you do for your incident response policy.

 

If your organization would like assistance developing such a policy, or would like to work through a training exercise/practice session with an experienced team, please feel free to work with your account executive to schedule such an engagement. We also have policy templates, work sheets and other materials available to help with best practice-based approaches and policy creation/reviews.