McAfee Update Causing System Problems

McAfee’s Anti-Virus update for today (5958 DAT April 21, 2010) is causing systems to be stuck in an infinite reboot cycle. If your systems have not updated yet, it is highly recommended to prevent them from doing so, disable automatic updates and any pending update tasks.

The issue comes from the update detecting a false positive on systems. It appears that only Windows XP SP3 systems are effected. McAfee detects this false positive in the file C:/WINDOWS/system32/svchost.exe and thinks it contains the W32/Wecorl.a Virus. The machine then enters a reboot cycle.

McAfee has released a temporary fix to suppress the false positive. To use the fix with VirusScan Enterprise Console 8.5i or higher, Access Protection must be first disabled by following this knowledge base article here. (Alternate Google cache page, site is very busy here.)

To correct a machine with this issue, follow these steps:

1. Download the EXTRA.DAT file here. (Or from the KB article)
2. Start the effected machine in Safe Mode
3. Copy the EXTRA.DAT file to the following location:
\Program Files\Common Files\McAfee\Engine
4. Remove svchost.exe from the quarantine.

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