Leading a team of security technicians can be a tough job, but in most corporations the manager of the team must also be an evangelist. The task of leading a security team often requires that the leader have a vision of the goals of the team and is capable of “selling” that vision both to upper management and the user base of the entire organization. Since many teams are led by technicians who have ascended through the ranks, they often have limited understanding of management needs and marketing approaches.
If you are such a security manager, here are a few tips to help you get started. The first one is a quick list of required reading. Leading the team means being a management consultant and an evangelist. To help strengthen or develop these skills, check out a couple of these titles:
The Macintosh Way by Guy Kawasaki – this is the Bible of evangelism from one of the greatest evangelists of the silicon age
The Idea Virus by Seth Godin – this book’s insight is the basis for viral marketing and can be a powerful tool for selling ideas inside of an organization, all of Seth’s work is great and could be helpful
A book about corporate structure and management goals – these are easy to come by and can vary by industry and organization type but a quick Amazon.com search is likely to reveal several that fit the needs
It is essential and critical that security team managers and leaders come up to speed on the needs and goals of management. It should be an immediate goal to learn the style and language of your management team. Only when you can act as a liaison and converse with them on their own terms can you begin the process of “selling” them on the security plan and process. Only when you understand them and have earned their trust can you begin to align security operations with the various lines of business and move further towards adding perceived value to their bottom line.