6 Innovative Ways AI is Revolutionizing Cybersecurity Management

 

The threat of cyberattacks looms larger than ever before. As cybercriminals develop more sophisticated methods, traditional security measures often fall short, necessitating innovative solutions. Enter artificial intelligence (AI), a game-changing technology that is rewriting the rules of cybersecurity management.

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AI has positioned itself at the forefront of the cybersecurity landscape by enhancing capabilities such as threat detection and incident response. Techniques like user behavior analytics and anomaly detection not only identify potential breaches but also predict risks before they materialize. As organizations strive for more resilient security frameworks, AI serves as a catalyst for change, offering unprecedented analytical prowess and operational efficiency.

This article will explore six innovative ways AI is revolutionizing cybersecurity management, delving into its applications and benefits. From streamlining security operations to enhancing predictive maintenance, understanding these advancements is crucial for professionals aiming to bolster their organizations against evolving threats.

Overview of AI in Cybersecurity

Artificial Intelligence (AI) has become a critical asset in cybersecurity, significantly enhancing threat detection, vulnerability management, and incident response. By employing AI, organizations can boost their cyber resilience against sophisticated attacks. The use of AI and automation in cybersecurity not only reduces the average cost of data breaches but also speeds up the identification and containment of incidents.

AI applications in cybersecurity include real-time data analysis, automated threat detection, and behavioral pattern recognition. These capabilities enable the proactive identification of potential threats, allowing security teams to respond swiftly and effectively. Machine learning algorithms are pivotal in analyzing vast amounts of data, improving the accuracy and efficiency of threat detection over time.

The integration of AI into cybersecurity empowers the automation of response measures, enabling security teams to rapidly isolate threats based on predefined criteria. This automation is vital for addressing cyber threats, including phishing emails and malicious code, and managing security events. AI’s ability to analyze user behavior and network traffic in real time enhances the security posture by minimizing false positives and identifying anomalous behavior indicative of potential attacks, including zero-day attacks.

Advanced Threat Detection

AI significantly enhances advanced threat detection capabilities by employing machine learning algorithms to swiftly analyze vast amounts of data in real time. These technologies focus on identifying patterns and anomalies indicative of potential security threats. AI tools enable organizations to detect abnormal behavior and recognize zero-day attacks by scanning massive datasets quickly. Predictive analytics, powered by neural networks, consolidate data from multiple sources to highlight vulnerabilities and signs of ongoing attacks. This improves proactive threat detection. Furthermore, AI-driven automation streamlines incident response, allowing for faster and more efficient management of security incidents as they occur. Continuous learning capabilities ensure AI systems keep up with emerging threats, strengthening cybersecurity resilience overall.

User Behavior Analytics

User and entity behavior analytics (UEBA) systems leverage machine learning algorithms to scrutinize historical data, establishing behavioral norms for users and entities. This allows for the detection of abnormal activities that may indicate security threats. By monitoring real-time user activities, UEBA systems can spot deviations from established baselines, facilitating the early identification of potential account compromises. AI-driven user behavior analytics examine data such as login times and access patterns to highlight anomalies that suggest potential risks. The integration of AI in these systems supports proactive security measures by automatically blocking suspicious access or alerting security personnel. As AI systems continuously learn from new data, their detection capabilities improve, adapting to the evolving tactics used by cybercriminals.

Anomaly Detection Techniques

Anomaly detection involves identifying unusual patterns in data sources like logs and network traffic to alert on potential security threats. Machine learning algorithms excel in this area due to their ability to learn normal system behavior and identify deviations. Real-time monitoring and alerting are central to anomaly detection, with AI employing statistical methods to consistently analyze system activities for anomalies. This aids in discovering cyberattacks and operational issues by detecting outliers in system performance metrics. AI pattern recognition also assists in identifying user behavior issues, including accidental data leakage, by tracking and analyzing anomalies in user actions.

Enhancing Predictive Maintenance

AI has become a crucial component in cybersecurity, particularly in enhancing predictive maintenance. By analyzing vast amounts of network data in real-time, AI systems can identify patterns and anomalies that signal potential cyber threats. This proactive approach aids security teams in managing threats before they escalate, effectively boosting cyber resilience. Furthermore, AI-driven automation in incident response significantly cuts down response times, minimizing damage from cyber-attacks through efficient execution of predefined threat responses.

The implementation of AI leads to efficiency gains of 15% to 40%, allowing security operations to maintain or even improve their security posture with equivalent or fewer resources. Sophisticated AI technologies support the evolution of complex cybersecurity tasks such as improving threat detection and automating responses. By enhancing behavior-based security measures, AI can detect anomalous or suspicious behavior, offering early warnings of potential threats.

Incident Response Capabilities

AI revolutionizes incident response by automating reactions to frequent threats, which coordinates and executes rapid measures to mitigate security incidents effectively. By leveraging historical data, generative AI furnishes security analysts with strategies based on successful past tactics. This application streamlines the creation of incident response reports, enabling faster documentation and action.

AI’s ability to learn from past incidents allows it to continually refine and improve incident response strategies. By reducing response times and enhancing efficiency, AI-driven automation in incident response manages security threats more adeptly than traditional methods. This results in swifter and more effective management of security events, reducing the chances of damage from cyber threats.

Revolutionizing Network Microsegmentation

AI can dramatically improve the precision of microsegmentation in complex networks, enhancing overall security measures. By integrating AI and machine learning into microsegmentation tools, organizations can receive automated, identity-based recommendations for user access roles. This approach ensures appropriate data access levels and minimizes the risk of unauthorized data exposure.

AI technologies contribute to a more refined user identification process by increasing the granularity of grouping within security frameworks. With attribute-based access control, AI systems set clear guidelines on which roles can access specific devices, fortifying data protection protocols. This AI-driven approach is crucial in managing vulnerabilities more effectively.

Effective Access Controls

Artificial Intelligence enhances Identity and Access Management (IAM) by leveraging behavioral analytics and biometrics to strengthen authentication processes. This prevents unauthorized access and ensures that user identification is more accurate. AI-generated attribute-based access control further refines user roles, allowing only authorized access to sensitive data.

AI-powered identity management tools provide automated recommendations that align with users’ access needs, safeguarding sensitive information. These tools support enhanced zero trust security policies by tracking identification changes over time, ensuring ongoing compliance and effectiveness in access control. Organizations benefit from tailored security measures as AI analyzes user behaviors and contexts, bolstering their security and compliance posture.

AI in Vulnerability Management

Artificial Intelligence (AI) plays a crucial role in optimizing vulnerability management by efficiently identifying and prioritizing vulnerabilities. Leveraging AI, organizations can analyze potential impacts and the likelihood of exploitation, ensuring a more proactive approach to security. This not only highlights critical vulnerabilities but also allows security teams to focus their efforts where they are most needed, significantly reducing risk without increasing workload.

AI-based patch management systems automate the identification and remediation of security vulnerabilities. By minimizing manual intervention, these systems expedite the patching process, allowing for quicker responses to threats. Research indicates that 47% of data breaches stem from unpatched vulnerabilities, emphasizing the importance of AI-driven solutions for maintaining a robust security posture.

Identifying and Prioritizing Risks

AI-powered tools, such as Comply AI for Risk, provide comprehensive insights into risks, enabling organizations to assess both the likelihood and potential impact of threats. This empowers them to prioritize treatments effectively. Machine learning advancements enhance the detection capabilities beyond human limitations, identifying cyber threat indicators rapidly and efficiently.

Predictive analytics through AI applications facilitate foresight into potential future attacks. By integrating asset inventory data with threat exposure assessments, AI improves the precision of risk prioritization, highlighting areas most susceptible to breaches. Automated AI systems generate detailed risk reports, enhancing accuracy and reliability, and allowing security operations to address potential threats promptly and effectively.

The Role of Threat Intelligence

Cyber Threat Intelligence (CTI) is essential for gathering and analyzing information about potential cyber threats. By understanding these threats, security teams can proactively prepare for attacks before they happen. The integration of AI and machine learning in CTI automates routine tasks, allowing security professionals to concentrate on decision-making. AI provides actionable insights by organizing and analyzing threat data, enhancing the ability to predict and mitigate cyber threats.

Real-time alerts enabled by AI are vital for monitoring systems and responding swiftly to cyber threats. AI enhances proactive cybersecurity management by issuing timely notifications of potential attacks. In addition, effective threat intelligence aids incident response teams by offering a deeper understanding of current threats, thereby improving mitigation strategies. The use of AI helps to prioritize alerts, minimizing the chance of missing critical incidents due to the abundance of false positives and low-priority alerts.

AI-Powered Threat Analysis

AI is highly effective at identifying potential threats through data pattern analysis and anomaly detection. This capability allows organizations to anticipate and mitigate threats before they fully develop. Predictive analytics driven by AI offer early warnings, enabling the implementation of preventive strategies to avert breaches. Moreover, AI-driven automation optimizes incident response by swiftly identifying and isolating threats, which drastically reduces response times.

AI also enhances user behavior analytics by examining network behavior continuously. This helps in identifying deviations from normal patterns that could signify potential security threats. AI-powered security services like AWS GuardDuty utilize various data sources to detect abnormal behavior. They excel at recognizing unauthorized access attempts and detecting unusual network traffic spikes, reinforcing an organization’s security posture against sophisticated attacks.

Automated Security Operations

AI-powered automated threat detection solutions offer vast capabilities in processing immense volumes of network requests and endpoint activities in real-time. This technology significantly minimizes response time by rapidly identifying and addressing cyber threats, reducing the typical incident response timeline by an impressive 14 weeks compared to manual methods. By analyzing network traffic and user behavior, AI can distinguish between routine activities and potential threats, enhancing the security posture of organizations against sophisticated attacks.

AI also streamlines vulnerability management by pinpointing potential entry points for bad actors. It recommends necessary security updates, thereby reducing vulnerability exposure and fortifying defenses against zero-day attacks. This automation not only boosts security tool efficiency but also enhances the operational workflow of security teams, ensuring a swift and coordinated response against any cyber threat.

Streamlining Security Processes

AI technologies like Machine Learning and Predictive Analytics revolutionize the efficiency and accuracy of vulnerability management. By allowing security teams to focus on critical vulnerabilities, AI ensures that the highest-risk threats are addressed promptly. This reduces the time to detect and respond to cyber attacks, streamlining security operations and freeing up valuable resources for tackling more complex issues.

Generative AI plays a pivotal role in automating repetitive tasks in security operations, allowing analysts to concentrate on complex threats. By integrating data across various control points and employing entity behavior analytics, AI provides broader visibility, identifying threats faster than traditional methods. AI applications in cybersecurity yield efficiency gains between 15% and 40%, enabling organizations to achieve more effective security outcomes with the same or fewer resources.

Benefits of AI in Cybersecurity

Artificial intelligence (AI) plays a pivotal role in transforming cybersecurity by enabling organizations to move from reactive to proactive threat detection. AI systems analyze data in real time, identifying and preventing potential threats before they occur. These systems also enhance rapid response to security breaches, implementing automated measures that significantly minimize the impact and downtime associated with such incidents. Furthermore, AI continuously learns and adapts, which improves the accuracy of threat detection and reduces false positives, leading to enhanced overall security measures.

Cost Reduction

AI-driven automation in cybersecurity operations leads to significant cost reductions. By automating routine tasks such as log analysis and vulnerability assessments, AI minimizes the need for manual intervention. Additionally, by improving threat detection accuracy, AI reduces false positives, thereby preventing wasted resources on non-existent incidents. Organizations employing security AI and automation save an average of $1.76 million on data breach costs compared to those not utilizing these technologies, highlighting the financial benefits of AI integration.

Scalability and Flexibility

AI excels at analyzing vast amounts of data in real-time, allowing organizations to identify patterns and anomalies indicative of possible threats. This capability enhances the scalability of threat detection operations without additional resources. AI also enables automation in incident response, reducing response times and allowing security teams to efficiently manage numerous threats. Moreover, AI-powered solutions are adaptable to changing network conditions, dynamically re-evaluating security policies and access controls for continued strong defense.

Improved Accuracy and Speed

AI systems enhance threat detection and response efficiency by analyzing extensive data sets in real time. Machine learning algorithms enable AI to rapidly detect unusual behavior, including zero-day threats. Through generative AI, organizations can quickly identify new threat vectors by identifying patterns and anomalies. This technology streamlines security processes, quickening incident response and reducing response times. Generative AI also automates scanning of code and network traffic, providing detailed insights for better understanding and managing of cyber threats.

Challenges in Implementing AI

Implementing AI in cybersecurity brings significant challenges, especially for organizations with small or outdated datasets. These companies often find that AI underperforms, making traditional rule-based systems more effective for certain tasks. Additionally, a lack of necessary skills or resources can lead to errors in AI adoption, further complicating the process.

Transitioning to AI-based cybersecurity solutions is often complex and costly, especially for organizations reliant on legacy infrastructure. Inadequate hardware or cloud resources can also render AI deployment impractical. Furthermore, as AI is rapidly adopted, new vulnerabilities may emerge, requiring robust security protocols and regular updates to prevent exploitation by adversaries.

Technical Limitations

AI systems in cybersecurity come with technical limitations, such as producing false positives or false negatives. These inaccuracies can lead to inefficient resource use and potential security vulnerabilities. The complexity and lack of interpretability of AI models can also complicate troubleshooting and undermine trust in automated decision-making.

Significant computational resources are often required to implement and maintain AI systems, posing a cost barrier for many organizations. The integration of AI into existing security frameworks may also require substantial adjustments, complicating the process. Detailed documentation is crucial to mitigate issues and enhance understanding of these complex systems.

Workforce Adaptation

Incorporating AI into cybersecurity operations is shifting the focus of hiring practices. CISOs are increasingly prioritizing roles such as AI operators and fine tuners, who use prompt engineering skills to optimize security operations. This shift is facilitating the automation of repetitive tasks, allowing cybersecurity professionals to engage in more strategic work and boosting employee retention.

More than half of executives believe that AI tools will significantly improve resource and talent allocation within their cybersecurity teams. The adoption of AI and machine learning is already under consideration by 93% of IT executives, highlighting the growing reliance on these technologies to strengthen security capabilities and improve performance.

Real-World Examples of AI in Action

CrowdStrike

CrowdStrike employs AI technology to analyze and identify malware behavior in real-time. This proactive approach allows the system to effectively block malicious software before it can compromise systems or encrypt files. By preventing malware infections, CrowdStrike helps mitigate ransomware attacks, safeguarding critical infrastructures.

Case Studies from Major Enterprises

Many major enterprises have successfully integrated AI into their cybersecurity strategies to bolster their defenses against cyber threats. For instance, Wells Fargo employs AI-powered threat detection and response platforms that use advanced machine learning algorithms to analyze vast amounts of data in real-time, spotting patterns indicative of potential malicious activities. This capability significantly enhances their incident response times, as the system autonomously generates informed responses based on thorough data mining of security threats.

Amazon Web Services (AWS) exemplifies AI’s role in continuous security management through tools like AWS Inspector and AWS Macie. AWS Inspector continuously monitors and identifies security vulnerabilities within an organization’s AWS infrastructure, demonstrating the integration of AI for comprehensive security management. AWS Macie utilizes machine learning to discover and classify sensitive data, effectively protecting critical information such as personally identifiable information (PII) within cloud environments.

These case studies underscore AI’s crucial role in optimizing security operations. By improving threat detection and allowing security teams to focus on strategic priorities, AI helps organizations maintain a robust security posture in the face of increasingly sophisticated attacks.

More Information from MicroSolved

For more information on implementing AI-driven cybersecurity measures, MicroSolved is a valuable resource. They can provide insights into how AI enhances threat detection through real-time data analysis, leveraging behavioral recognition to identify both known and emerging threats. This approach moves beyond traditional signature-based methods, allowing for quicker and more accurate threat identification.

Organizations that incorporate AI into their security operations benefit from efficiency gains of 15% to 40%, enabling security teams to maintain or improve their performance with the same or fewer resources. Additionally, by using AI for predictive analytics and simulating attack scenarios, potential vulnerabilities can be uncovered, reducing the overall risk and cost of data breaches. This demonstrates the significant financial advantages of integrating AI in cybersecurity strategies.

MicroSolved can be reached for further assistance by email at info@microsolved.com or by phone at +1.614.351.1237. They offer guidance on protecting organizations against the increasing complexity of cyber threats through AI-enabled tools and practices.

 

 

* AI tools were used as a research assistant for this content.

 

Decoding the Digital Dilemma: Is a vCISO the Right Move for Your Business?

In today’s fast-paced digital environment, ensuring robust cybersecurity is crucial for every business. A virtual Chief Information Security Officer (vCISO) may be the strategic addition your company needs. Let’s delve into why a vCISO could be a vital component in strengthening your business’s cyber defenses.

  1. Responding to Increasing Cyber Threats: If your business is witnessing an increase in cyber attacks, both in frequency and complexity, it’s a clear sign that the strategic insight of a vCISO is needed. They bring the necessary expertise to enhance your cybersecurity measures.
  2. Filling the Cybersecurity Expertise Gap: For businesses lacking in-house cybersecurity skills, a vCISO acts as an expert ally. They provide essential knowledge and guidance to strengthen your cyber defenses.
  3. Meeting Compliance and Regulatory Demands: Adhering to industry compliance standards and regulations is critical. A vCISO ensures that your business not only meets these requirements but does so efficiently, avoiding potential legal and financial repercussions.
  4. Economical Cybersecurity Leadership and Flexible Budgeting: If hiring a full-time CISO is not financially viable, a vCISO is a cost-effective solution. They offer top-level cybersecurity leadership and support tailored to your budget. This scalable model means you get expert cybersecurity services without the financial burden of a permanent executive role.
  5. Foundational Cybersecurity Development: A vCISO is key in establishing a solid cybersecurity framework. They are adept at creating policies and strategies customized to your organization’s specific needs, ensuring a robust cybersecurity infrastructure.
  6. Enhancing IT Team Capabilities: A vCISO brings strategic direction to your IT team, providing leadership, training, and mentorship. This enhances their capabilities in managing cyber threats and aligns their efforts with broader business objectives.
  7. Expertise for Specialized Requirements: In scenarios like mergers and acquisitions, a vCISO with specialized experience is invaluable. They skillfully manage the integration of diverse cybersecurity processes, ensuring a unified and secure organizational framework.
  8. Expert Assistance in Cybersecurity Compliance: Our services extend to comprehensive cybersecurity compliance support. With expertise in various industry regulations, we ensure your business adheres to necessary standards, safeguarding against emerging threats and regulatory changes.
  9. MicroSolved vCISO Services – Customized for Your Business: MicroSolved’s vCISO services are designed for Small and Midsized Businesses (SMBs), providing expert cybersecurity guidance. Our team offers effective, cost-efficient solutions, eliminating the need for a full-time CISO.

Given the dynamic nature of cyber threats today, having a vCISO can be a strategic move for your business. To learn more about how MicroSolved’s vCISO services can enhance your cybersecurity posture, we invite you to contact us for a detailed consultation (info@microsolved.com) or by phone (614.351.1237).

 

* Just to let you know, we used AI tools to gather the information for this article.

 

New Book Launch: We Need To Talk: 52 Weeks To Better Cyber-Security

I have released a new e-book titled “We Need To Talk: 52 Weeks To Better Cyber-Security.” I self-published through PublishDrive and MSI. It has been quite an interesting project, and I learned a lot in both writing/editing (with an AI), and in the publishing aspects.

The book provides a comprehensive approach to discussing cyber-security, addressing topics such as risk management, configuration management, vulnerability management, policy, threat intelligence, and incident response. The discussions that are sparked will lead to helping your team strengthen and mature your organization’s security posture.

The book is designed for information security professionals and their teams looking for a structured way to improve their organization’s cyber-security posture over one year. It is an ideal resource for those teams who wish to develop a well-rounded understanding of cyber-security and gain insight into the various elements that are needed for a successful program.

The book is 111 pages and sells for $9.99 in most of the ebook stores below:

Amazon

Apple

Barnes & Noble

Check it out, and please leave a review if you don’t mind taking the time. It will be much appreciated.

Print-on-demand options and other stores will be coming shortly. Hopefully, the book helps folks build better infosec programs. As always, thanks for reading, and stay safe out there! 

August Touchdown Task: Change Management Audit

This month’s touchdown task is to take a quick audit of your organization’s change management process. Give it a quick walkthrough.

  • Make sure that you are tracking when admins make changes to machine configurations or network device configs
  • Are proper peer review and approval processes being followed?
  • Check to make sure that the proper folks are in the loop for various kinds of communication, error handling and reporting
  • Review risk acceptance for changes and make sure it meets your expected processes
  • Examine a couple of changes and walk them through the entire process to see if things are falling through the cracks
  • Update any change management documentation to reflect new processes or technologies that may be in place now

Give this a quick review this month and you can rest assured for a while that change management is working strongly. With the coming fall and holiday rush ahead, you’ll know you have this base covered and can depend on it as a good foundation for the rest of your security initiatives. 

Until next time, as always, thanks for reading and stay safe out there! 

IT/OT/Business Integration Insights from ComEd

Background:

For several years now I have been working with utility companies, and other critical infrastructure organizations particularly focused on Industrial Control Systems (ICS) and Operations Technology (OT) solutions such as SCADA. During that time, one of the most common issues that our customers and the folks who attend our Security Summit every Fall discuss with us revolves around a lack of communication, engagement and ultimately cooperation between ICS engineers, along with Operations staff and the more traditional enterprise focused IT teams. In many cases, this is often expressed as the number one issue that the organization faces.

 

A few years ago, I began asking around the community who might have a solution to this problem. Several people pointed me in the direction of Commonwealth Edison Co. (ComEd), the electric utility in Illinois, which led me eventually to a gentleman named Mark Browning. Through a mutual business partner, I asked to be introduced to Mark, and during that introduction, asked  if he would agree to discuss this problem and the methods ComEd has used to tackle it. Thankfully, Mark and his team agreed. What follows is a summary of the information I gathered from several email interviews and time spent with Mark on the phone.

 

A Bit About Mark:

The first thing you should know is that Mark is a seasoned veteran of the ICS and OT world. He has spent an entire career working in IT, Operations Support and other functions in the ComEd utility. He is, by his own admission, an “old school SCADA” guy. Over the years he has moved from designing and implementing ICS and OT systems through the ranks of  OT application support and eventually into a leadership position where he oversees both traditional IT and the OT teams. It is this experience, along with the commitment, passion and wisdom of the entire ComEd team that make them successful at tackling what seems to be such an industry wide problem.

 

A Bit About ComEd and Exelon:

ComEd is an energy delivery company providing electric transmission and distribution services in the northern 3rd of Illinois, including the Chicago metropolitan area. Exelon Corporation is the parent company of ComEd. As part of Information Technology, Mark and his team work for a corporate shared services group, Exelon Business Services Company.  Mark’s Utility Solutions team  is responsible for the successful implementation and management of IT and OT architectures across and throughout the utility lines of business of ComEd. Embedded in the ComEd business to be close to their counterparts, Mark and his team are directly focused on the success of the business and on providing support to each of those business lines of his customers. This client focused business model is one of the things that Mark credits with keeping his team actively engaged with his business partners and not just supporting requests – thus truly empowering each of the lines of business.

 

This organizational design creates a system of centralized leadership for IT and OT technologies. Acting as a centralized technology group, Utility Solutions is responsible for service levels across all business functions. By design, this creates a direct chain of responsibility to each of the lines of business, and makes technology success fully dependent on the success of each line of business. Mark says this level of integration fully supports solving the lack of engagement problem.

 

How Does It Work at ComEd?:

Mark and his team shared that the strength of engagement between the IT and Business teams stems from a program created more than 10 years ago. They call it the “client engagement model”. Basically, it is a process of fully embedding IT alongside the lines of business. While IT and the Business perform their respective roles, they also collaborate heavily to achieve common objectives. This has created an atmosphere of respect and trust between groups who are comfortable with the shared vision of business goals and an open architecture roadmap to support those goals both short and long-term.

 

In order to cement and maintain that trust between the lines of business and the technology teams, all projects require co-sponsorship and co-leadership. Representatives work directly with their embedded team members in order to create, lead, implement and manage the projects required to build each line of business. Mark’s team members emphatically shared, via a variety of emails, how much easier it makes the job of doing IT well using this approach. They raved about their relationships with the lines of business, with their business focused teammates and with the upper management and leadership of their organization. In particular, many of them commented on how refreshing it was to get to see the technology products that they created actually in use in the business and serving the needs of the end users.

 

It should be noted that such trust between technology teams and lines of business would be nearly impossible to build were it not for a laser-like focus on business problems. Team members with strong technical skills must interface directly with business team members who have strong organizational and communication skills. The problems of the business must be clearly and concisely expressed between the teams and there must be full integration between technology teams and the lines of business. Mark credits much of the success of this program with the embedded nature, that is putting IT and OT people directly in everyday contact with their business partners focused on each line of business.

 

What Can You Do?:

I asked Mark what lessons could be learned from the ComEd approach. In order to help other folks who might not have 10 years of  inertia behind them, I asked Mark what are the key things he would do to apply a similar program to a new organization just beginning to tackle this problem. Mark shared with me the following four key undertakings:

  • Immediately and fully embed and co-locate the IT staff with the business staff members . Ensure that all projects begin to be co-led by a member of the IT team and the business team. Make both of the teams directly responsible for the success of projects.
  • Increase cross training and shared knowledge between the two groups who are now embedded together. Make sure that you are hiring great leaders, and where possible, hire from within the lines of business. Consider functional swaps, where traditional IT staff members temporarily swap positions with business team members. This system of functional swaps often leads to rapid cross communication and knowledge sharing between teams on both a functional and personal level.
  • Hammer home the idea of customer facing trust and co-working communications. Active engagement must occur at all levels for maximum success.  From VP to individual contributor, the IT and business teams must challenge their counterparts by being both advocates and challengers.  Include a shared mission message along the lines of “we must work together because our customers expect us to do so”. Make this mantra a part of everyday life for all team members.
  • Greatly increase the amount of coaching and management level engagement across the now embedded teams. Especially engage in ongoing training for technical team members to see, feel and engage in business operations. Encourage opportunities for the business to directly demonstrate how technology products support both the business and the customer. Clearly demonstrate the benefits to both teams of working together to provide value to the customer.

 

The Payoff:

Lastly, I asked Mark about the payoff for organizations who successfully increase the cooperation and engagement of their IT and business teams. Mark and I both agreed that as the convergence between information technologies and utility delivery mechanisms increase, so too does the importance of integrating these teams.  Essentially, Mark believes that IT has quite a bit to bring to the table.  “IT will become the engine of the utility.”, says Mark. While we both  agree that security remains a risk that we are carrying, convergence and automation will create a unique opportunity to work together to protect and support both the goals of the business,  the desires of the customer and the public at large. With technologies like smart grid on the horizon, those organizations that can effectively conquer the problem of IT and business engagement will be the leaders for the utility markets of the future.

 

Thanks:

I would like to thank Mark and the teams at both ComEd and Exelon for their willingness to discuss their program and to help others with one of the biggest problems many organizations face today. I hope you enjoyed learning from their experiences, and both Mark and I hope that it helps your organization. As always, thanks for reading and until next time, stay safe out there!

April Virtual Event MP3 Available – Selling Security to Upper Management

We are pleased to announce the availability of the MP3 from last month’s virtual event that covered the selling of security to upper management.

We got great feedback on the event and plan to continue our monthly virtual presentations. If there are topics you would like to see us cover or want us to dig into, please drop us a line or comment.

The slides for this presentation are available here.

The MP3 is available here.

Thanks again for spending time with us. We really love working with each and every one of you!

Security Team Leadership Matters

Leading a team of security technicians can be a tough job, but in most corporations the manager of the team must also be an evangelist. The task of leading a security team often requires that the leader have a vision of the goals of the team and is capable of “selling” that vision both to upper management and the user base of the entire organization. Since many teams are led by technicians who have ascended through the ranks, they often have limited understanding of management needs and marketing approaches.

If you are such a security manager, here are a few tips to help you get started. The first one is a quick list of required reading. Leading the team means being a management consultant and an evangelist. To help strengthen or develop these skills, check out a couple of these titles:

The Macintosh Way by Guy Kawasaki – this is the Bible of evangelism from one of the greatest evangelists of the silicon age

The Idea Virus by Seth Godin – this book’s insight is the basis for viral marketing and can be a powerful tool for selling ideas inside of an organization, all of Seth’s work is great and could be helpful

A book about corporate structure and management goals – these are easy to come by and can vary by industry and organization type but a quick Amazon.com search is likely to reveal several that fit the needs

It is essential and critical that security team managers and leaders come up to speed on the needs and goals of management. It should be an immediate goal to learn the style and language of your management team. Only when you can act as a liaison and converse with them on their own terms can you begin the process of “selling” them on the security plan and process. Only when you understand them and have earned their trust can you begin to align security operations with the various lines of business and move further towards adding perceived value to their bottom line.