At 2:13 a.m., the SOC receives an alert involving a cloud administrator.
At 2:16, analysts lose access to the SIEM because authentication depends on the identity provider now under investigation.
At 2:19, the incident collaboration channel disappears.
At 2:23, the on-call engineer discovers that the break-glass credentials are stored in the privileged-access platform—which also authenticates through the suspect identity provider.
At 2:27, the cloud console still shows green status indicators, but nobody can establish whether the logs are complete, delayed, or manipulated.
By 2:35, the organization has two incidents.
The first is the security event.
The second is the loss of its ability to respond to the security event.
That second incident is the one most response plans do not adequately address.





