Category Archives: End-user Focused

Ask The Security Experts: Public Facing Workstations

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This time around, we have a question from a reader named John: “I work in a small financial institution and we have problems with physical access to our computers. Many of our workstations sit in semi-public areas and could easily be attacked with USB devices or physical access when a teller or customer service person leaves the customers alone with the machine at a desk or cubicle. What advice do the experts have to help counter these types of attacks?”

Bill Hagestad started the conversation:

Recommended Points for mitigating this digital & physical vulnerability;

1) Remove workstations from semi-public areas; 2) Deploy & install single – purpose Internet workstations at no more than 2 public locations with VERY limited access to financial institution records only after 3 factor authentication has been authorized by credentialed users only; 3) Set time limites on inactive sessions on all banking terminals to logoff after physical proximity to machine exceeds 15 seconds; 4) Enforce 32 random, alpha-numeric character password changes to all critical financial institutional systems weekly; and, 5) Implement and /or continue aggressive financial institution information assurance education program with goal of 100% employee participation; review/update monthly and, 6) Mandate information security and awareness program participation from financial institution leadership throughout all employees and ranks within the organization.

John Davis expanded: I know how difficult this is for financial institutions. Your customer service representatives need computers in their cubicles in order to provide service to your customers, while at the same time those same computers are a main point of physical vulnerabilitiy. Easy steps can be taken, though, to harden these work stations.

First, workstation users should be allotted local administration rights on their systems only when a business need is present. So, CSR workstations should have their USB and DVD ports disabled. Furthermore, their is no need for them to have the ability to upload or download software. In addition, workstations in publicly accessible areas must be turned off each and every time they are unattended. Perhaps you could implement a system similar to the cut off device used on treadmills or at casinos: CSRs would have to clip a device from their clothing to the workstation before it will work. You could accompany this with biometric access for quick and easy access for the users.

Jim Klun added:

From my experience, and assuming the worst case of Windows systems configured as normal workstations with end-users having admin level access, some immediate things I would do:

1. Disable all removable media access at the hardware ( i.e. BIOS) level. At minimum: disable ability to boot from such sources. or: remove all DVD and CDROM drives and physically disable USB ports. (e.g. glue) 2. Ensure all workstations log activity and ensure that the logs are directed to a central log repository and reviewed. Example: http://www.intersectalliance.com/projects/SnareWindows/ 3. Ensure surveillance cameras cover workstation areas. 4. Aggressive screen-lock settings 5. Removal of admin access for all but limited support staff if at all possible. 6. Consider Usage of security cabinets for workstations: Example: http://www.globalindustrial.com/g/office/computer-furniture/cabinets/orbit-side-car-cabinet 7. Network Access Control to limit what devices are allowed on the local network. That unattended RJ45 jack or poorly secured wireless environment is as much a threat as that USB port or CDROM. Bluetooth setting should also be reviewed. 8. Ensure all sensitive information traveling over the local LAN is encrypted. 9. Use a firmware password ( e.g drivelock or a BIOS power-on password) to limit who can boot the machine. 10. Monthly re-iteration of security policies – including need to lock workstations. In my experience such messages are best tied to real-world examples. It makes the risk real – not just an abstract “security guy” worry. For example, this event could be used to ensure employees are aware that an unlocked workstation could lead to the installation of malware: http://news.techworld.com/security/3256513/sovereign-bank-and-penfed-warn-customers-after-keyloggers-are-found-on-laptops/

I note that both JD and Bill talk about enhanced authentication – including the use of proximity devices. Using such devices ( mostly bluetooth ) to secure these workstations sounds like a great idea to me and may be the easiest and most effective solution. Once the financial institution walks away from the workstation – it’s locked and ideally will not boot. http://btprox.sourceforge.net/ – open source Google “computer proximity lock” for a number of commercial alternatives.

Adam Hostetler closed the conversation with:

Everyone has really good suggestions so far. I am a fan of the simple phsyical solutions. I would put the workstations in locked cages. This would prevent any malicious people from inserting USB devices or CDs, or implanting sniffers between the keyboard and USB ports. Additionally, follow the other advice of disabling them through software, just to be sure.

Another solution may be to move to a thin client solution. It is possible to buy thin clients that have no USB ports or optical drives. This would also ensure that no sensitive information was on the workstation, in the event that it was stolen.

April Touchdown Task

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April’s touchdown task for the month is a suggestion to update your contact list that you should have included in your incident response policy.

A few minutes now to make sure the right people are in the list and that their contact information is current could pay off largely down the road. It might also be a good time to check to make sure your contact process has been updated to include SMS/texting, Skype and/or other supported technologies that may have not been around when your policy was last updated.

SDIM Project Update

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Just a quick update on the Stolen Data Impact Model (SDIM) Project for today.

We are prepping to do the first beta unveiling of the project at the local ISSA chapter. It looks like that might be the June meeting, but we are still finalizing dates. Stay tuned for more on this one so you can get your first glimpse of the work as it is unveiled. We also submitted a talk at the ISSA International meeting for the year, later in the summer on the SDIM. We’ll let you know if we get accepted for presenting the project in Nashville.

The work is progressing. We have created several of the curve models now and are beginning to put them out to the beta group for review. This step continues for the next couple of weeks and we will be incorporating the feedback into the models and then releasing them publicly.

Work on phase 2 – that is the framework of questions designed to aid in the scoring of the impacts to generate the curve models has begun. This week, the proof of concept framework is being developed and then that will flow to the alpha group to build upon. Later, the same beta group will get to review and add commentary to the framework prior to its initial release to the public.

Generally speaking, the work on the project is going along as expected. We will have something to show you and a presentation to discuss the outcomes of the project shortly. Thanks to those who volunteered to work on the project and to review the framework. We appreciate your help, and thanks to those who have been asking about the project – your interest is what has kept us going and working on this problem.

As always, thanks for reading, and until next time – stay safe out there! 

March Touchdown Task: Check the Firewall Logs

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This month’s Touchdown Task is to help you with detection and response. For March, we suggest you do a quick controls review on your firewall logs. Here’s some questions to begin with:

  • Are you tracking the proper amount of data?
  • Are the logs archived properly?
  • Do you have IP addresses instead of DNS names in the logs?
  • Are the time and date settings on the logs correct?
  • Is everything working as expected?

Undertaking a different quick and dirty Touchdown Task each month helps increase vigilance without huge amounts of impact on schedules and resources. Thanks for reading!

[Podcast] Infosec, the World & YOU – Episode 1

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Victoria Loewengart (@gisobiz) from AKOTA Technologies and myself (@lbhuston) decided we would start a podcast series to discuss correlation between real world actions and cyber-activity of an illicit nature (“attacks”). This is the first episode which discusses why we think this is a worthy topic for exploration, how it might lead to predictive information security posture improvement and how we got here. 

This episode also covers a real time event that occurred while we were recording that may (or may not) relate to attacks experienced in the time between recording sessions. 

We hope to keep working on it, but this is a first rough attempt, so don’t expect CNN podcast polish. This is a chance for you to stay in touch with a new movement that represents a clear line of evolution for the information security problems of today. 

Stay tuned. We hope to record more episodes as the project progresses.

You can download episode 1 as an MP3 by clicking here.

Quick Thought on CSRF Attacks

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Yesterday, I listened to @Grap3_Ap3 present at the Columbus OWASP local chapter on Cross Site Request Forgery (CSRF). While this attack has been around since 2001, it continues to show a strong presence in web applications across a range of platforms. Phil spent a lot of his time talking about content management systems on the public Internet, but we have seen CSRF very widely exploitable on embedded devices.

Embedded devices, often equipped with rather rudimentery web servers and applications for management, have proven to be a searing hot pain point for CSRF in our research. While that isn’t shocking or new, I definitely see an interesting and potentially dangerous collision between the growth of the “Internet of Things” and web vulnerabilities. Today, some of these platforms are toys, or novelty tools built into home appliances – BUT, the future of internetworking of our devices and our physical lives means that these web controls will eventually have larger impacts on our day to day lives.

What happens when a CSRF attack can be used to trick your teenager into clicking on a picture on the web that while they view it, they also execute a command to raise the temperature on your refrigerator to unsafe levels? Or when an embedded link in an email tricks you into a click that turns your oven onto super heat clean mode without your knowledge? Sound like a prank? Maybe. Extend it to thermostats, home automation and consumer control over alternative energy controls like solar panels and such and it might take a new form.

We are on a course of collision. Our inattention to information security and the exploding complexity and technology dependencies will soon come together in ways that may surprise us. Ignore the hyperbole, but think about it rationally. Isn’t it time we worked with organizations who make products to demand an increase in protection from some of these basic known attacks? In the future, consumers and organizations alike will vote with their dollars. How will you spend yours?

SDIM Project Update

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Just a quick update on the Stolen Data Impact Model project for today. Basically, we have reached a point where have created an idea that the impact of stolen data should be a curve. We have decided to implement that curve across two axis measured in the following:

Risk to the organization – 0 – 10, obviously subjective.

Those values will be plotted across four time segments: Immediate, Short Term, Intermediate Term and Long Term. Some folks are still discussing if we need a Residual catch all for things that don’t ever go away. If you have thoughts on it, please weigh in.

Thus far, we are leaving the term definitions to the consumer. But we are generally working with them as variable as we run scenarios with variety.

The next step will be to build and publish a couple of quick and dirty sample curves for some common stolen data scenarios. Then, we will begin to generate the scoring mechanism and perhaps a questionnaire for doing the scoring on a more repeatable basis.

If you have thoughts, please weigh in via the comments or touch base with us on Twitter. I will be the main conduit for feedback (@lbhuston). 

Thanks for reading and this process is already proving helpful for some folks, so we enjoy working on it.

Ask The Experts: Malware Infection Mitigation

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This time, we have a question from a reader:

Dear Experts, I’ve been fighting with my help desk team about the proper response to a malware infection. Once we know a workstation or server has been infected, what should we do to make sure that machine is clean before we put it back in service? We have heard a variety of stories about cleanup versus rebuild. What is the MSI security expert’s take on the proper response to malware infection?

John Davis replied:

It would be nice to be able to eliminate Malware without having to totally rebuild your computer. I wish I had some good news for folks on that score. But unfortunately, the only way to be sure that a malware infection has been totally eliminated is to do just that: rebuild your computer completely from reliable backups. This illustrates the importance of making frequent backups and storing those backups securely!

Adam Hostetler also added:

The only proper response is complete wipe and reinstall. It’s impossible to say it’s clean after it has a known infection, one part might be gone but the malware may have installed or downloaded other components that weren’t detected. I recommend having a good image to use on workstations, and store as little data on them as possible, so a quick turn around is likely. It’s also a good idea to implement strong egress controls on your firewalls and monitor them. This helps in preventing malware from doing damage, and aids in finding infections. 

Got a question for the Experts? Get in touch on Twitter (@lbhuston or @microsolved) or via the comments. Thanks for reading!

PS – Chris Jager (@ChrisJager) points out on Twitter: Also to consider: Closing vuln that allowed the malware onto the host & refreshing backups & build docs w/said updates.

Thanks Chris! We just ASSUMED (yeah, we know…) that was already in scope, but good to mention that it should be pointed out. Clearly, making sure the bad guys lose their foothold from being re-exploited is CRITICAL.

Threat Update: Wide Scale Phishing in Progress

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Just a quick update about the ongoing threat from malware dropped by phishing attacks. There are a lot of phishing attacks currently in progress. Fishing has been a leading form of compromise for quite some time and indicators appear to point to an increasing amount of phishing attacks and a larger amounts of damage from successful exploitation.

Many organizations are reporting wide spread phishing using recycled, older malware including Zeus, Tepfer and other common remote access tools. In some cases, these malware are repackaged or otherwise modified to evade anti-virus detection. Attackers are showing medium to high levels of success with these attacks.

Once compromised, the normal bot installation and exfiltration of data occurs. For most organizations that don’t play a role in critical infrastructure, this likely means credentials, customer information and other commercially valuable data will be targeted. For critical infrastrcuture organizations, more specific  design, future state and architectural data is being targeted along with credentials, etc.

Organizations should be carefully and vigilantly reviewing their egress traffic. They should also be paying careful attention to user desktop space and the ingress/egress from the user workstation DMZ or enclaves (You DO have your user systems segregated from your core operations, correct???). Remember, you CAN NOT depend on AV or email filtering to rebuff these attacks at a meaningful level. Detection and response are key, in order to limit the length of time the attacker has access to your environment. Anything short of full eradication of their malware and tools is likely to end with them still maintaining some level of access and potentially, control.

Now is a good time to consider having a phishing penetration test performed, or to consider using MSISimplePhish to perform some phishing for yourself. Awareness alerts and training are also encouraged. This is going to be a long term threat, so we must begin to implement ongoing controls over the entire technology/ppolicy & process/awareness stack. 

If you have any questions on phishing attacks, malware or incident response, please let us know. Our teams are used to working with these attacks and their subsequent compromises. We also have wide experience with designing enclaved architectures and implementing nuance detection mechanisms that focus on your critical assets. Feel free to touch base with us for a free 30 minute call to discuss your options for increasing security postures.

Audio Blog Post – IT History: An Interview with Brent’s Mom

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Today, I got to do something pretty cool! I got to record a quick interview about the history of IT and what some of today’s technologies look like through the eyes of someone who has done IT for the last 40 years. Even cooler than that, I got to interview MY MOM! 

Check this out; as she discusses mainframes, punch cards and tape vaults, insights about mainframe authentication and even quality control in the mainframe environment. She even gives advice to IT folks approaching retirement age and her thoughts on the cloud. 

She closes with a humorous insight into what she thinks of my career and when she knew I might be a hacker. 🙂

It’s good stuff, and you can download the audio file (m4a format) by clicking here. 

Thanks for listening and let me know if you have other IT folks, past or present, you think we should be talking to. I’m on Twitter (@lbhuston) , or you can respond in the comments.