Category Archives: End-user Focused

3 Ways to Minimize Reputational Risk With Social Media

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You have employees who are addicted to social media, updating their status, sharing everything from discovering a helpful business link to where they went for lunch. However, they also may be broadcasting information not intended for public consumption.

One of the most difficult tasks for an organization is conveying the importance of discretion for employees who use social media. Not only are organizations at risk from having their networks attacked, but they must protect their reputation and proprietary ideas. What makes these two areas difficult to protect is their mobile nature. Ideas are invisible and have a habit of popping into conversations – and not always with the people who should be hearing them. They can get lost or stolen without anyone knowing they’re even gone. Suddenly, you find your competitor releasing a great product to your market that you thought was yours alone.

If you want to decrease reputational risk, you have a few options. Initiate some guidelines for employees. Send friendly reminders from newsworthy “social-media-gone-bad” stories. The more employees know where an organization stands in regard to safe social media use, the more they can be smart about using it. Here are three basic rules to help them interact safely:

1. Don’t announce interviews, raises, new jobs, or new projects.

Talking about any of these sensitive topics on social networking sites can be damaging. If an employee suddenly announces to the world that they’re working on a new project with XYZ Company, there’s a good chance the news will be seen by a competitor. You may see them in the waiting room of your client on your next visit. One caveat: If you’re hiring, it’s a good thing. Your organization will be seen as successful and growing. However, those types of updates are usually best left to the HR department.

2. Don’t badmouth current or previous employers.

It’s good to remember what mom used to say, “If you don’t have anything positive to say, then say nothing at all.” The Internet never forgets. When an employee rants about either their past employer, or worse – their current one, it can poison a customer’s view of the organization. Nothing can kill the possibility of a new sale than hearing an employee broadcast sour grapes. If this is a common occurrence, it can give the image of a badly managed company. This isn’t the message to send to either customers or future employees.

3. Stay professional. Represent the organization’s values well.

Employees are often tempted to mix their personal and work information together when using social media. Although many times, such information can be benign, you don’t want to hear about an employee’s wild night at the local strip club. There are mixed opinions among experts whether an employee should establish a personal account, separate from their work life.

Emphasize your organization’s values and mission. Ask employees to TBP (Think Before Posting). Social media can be a good experience as long as its done responsibly. With some timely reminders, reputational risk will be drastically reduced.

Malware Alert: Will You Lose Your Internet Access On Monday?

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We’re always keeping our eyes and ears open when it comes to malware. If you’ve not heard of this report before now, it would be good to check your computer to see if it has been infected with a nasty piece of malware whose creators were finally caught and shut down by the FBI late in 2011.

From AllThingsD:

Next week, the Internet connections of about a quarter-million people will stop working because years ago their computers became infected with malware.

The malware is called DNSChanger, and it was the centerpiece of an Internet crime spree that came to an end last November when the FBI arrested and charged seven Eastern European men with 27 counts of wire fraud and other computer crimes. At one point, the DNSChanger malware had hijacked the Internet traffic of about a half-million PCs around the world by redirecting the victims’ Web browsers to Web sites owned by the criminals. They then cashed in on ads on those sites and racked up $14 million from the scheme. When the crackdown came, it was hailed as one of the biggest computer crime busts in history.

Complete Article

The listed site for checking if you have the malware is (not surprising) getting slammed. Try to refresh the address a few times and it will show you if your system is infected or not, plus will give you a link for how to fix your site.

Here’s to seeing “green” for everyone!

Got Disaster Recovery?

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As the recent heavy storms in the Midwest has brought to my attention in a personal way — even the best laid plans can have weaknesses. In my case, it was an inconvenience, but a good lesson.

I got a reminder about cascading failures in complex systems via the AT&T data network collapse (thanks to a crushed datacenter), as well as a frontline wake-up call about the importance of calculating generator gasoline supplies properly. 

So, while you read this, I am probably out adding 30 gallons to my reserve. Plus, working on a “lessons learned” document with my family to more easily remember the things we continually have to re-invent every time there is a power outage of any duration. 

I share with you these personal lessons for a couple of reasons. First, I hope you’ll take a few moments and update/review your own personal home plans for emergencies. I hope you’ll never need them, but knowing how to handle the basics is a good thing. Then move on to how you’ll manage trivialities of personal comfort like bandwidth, coffee & beer. 🙂

Lastly, I hope you take time and review your company’s DR/BC plans as well. Now might be a good time to do exactly what I hope AT&T, Amazon, Netflix, Instagram, etc. are doing and get those plans back in line with attention to the idea that failures can and often do, cascade. This wasn’t an earthquake, tsunami or hurricane (though we did have 80+ mph winds) – it was a thunderstorm. Albeit, a big thunderstorm, but a thunderstorm nonetheless. We can do better. We should expect better. I hope we all will get better at such planning. 

As always. thanks for reading and until next time, stay safe out there. 

PS – The outpouring of personal kindness and support from friends, acquaintances and family members has been amazing. Thank you so much to all of the wonderful folks who offered to help. You are all spectacular! Thank you!

Hooray! An Open-Source Password Analyzer Tool!

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I’m one of the resident “Password Hawks” in our office. Our techs consistently tell people to create stronger passwords because it is still one of the most common ways a hacker is able to infiltrate a network.

However, we live in an age where it’s not just hackers who are trying to steal an organization’s data. There are also a variety of malcontents who simply want to hack into someone’s account in order to embarrass them, confirm something negative about them, or be a nuisance by sending spam.

This is why it is important to create a strong password; one that will not be easily cracked.

Enter password analyzer tools. Sophos’ “Naked Security” blog posted a great article today about the often misleading security policies of popular online social sites. Developer Cameron Morris discovered that if he followed one social site’s policy, he actually created a more easily “crackable” password than the one they deemed weak.

About three years ago, developer Cameron Morris had a personal epiphany about passwords, he recently told ZDNet’s John Fontana: The time it takes to crack a password is the only true measure of its worth.

Read the rest of the article here.

There is a free analyzer you can use and I strongly suggest you test the strength of your passwords with it.

Passfault Analyzer

Also, Morris created a tool for administrators that would allow them to configure a password policy based on the time to crack, the possible technology that an attacker might be using (from an everyday computer on up to a $180,000 password attacker), and the password protection technology in use (from Microsoft Windows System security on up to 100,000 rounds of the cryptographic hash function SHA-1/).

OWASP Password Creation Slide-Tool

This is one of the best articles I’ve read on password security, plus it has tools for both the end-user and the administrator. Test them out yourself to see if you have a password that can resist a hacker! 

As for me, I think I need to do a little more strengthening…

Have a great Memorial Day weekend (for our U.S. readers) and stay safe out there!

4 Tips for Teaching Your Staff About Social Engineering

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If there is one thing that is tough to prevent, it is a person whose curiosity overrides their better judgement. Human nature leans toward discovery. If someone believes a valuable piece of information is available, there’s a very good chance she will satisfy her curiosity.

Social engineering, the process of obtaining confidential information through tricking people to do things they should not do; is on the rise. So how can you help your staff recognize social engineering before it’s too late?

Here are a few tips:

1. Create a process for validating outside inquiries.

Often, an attacker has done their homework in obtaining certain pieces of information such as having another employee’s name or their calendar to establish credibility. Create a process for inquiries, making someone the gatekeeper for such calls. Tell staff to not give out confidential information before checking with the gatekeeper.

2. Secure access into the organization.

Does your organization have guards? If not, it is the job of every employee to be alert to outsiders.

Name badges are another way to do this and require everyone to keep it visible. Explain to staff that it is perfectly legitimate to say, “I’m sorry, who did you say you were with again?” Teach awareness through fun exercises and safety posters.

3. Train staff to resist picking up strange USB keys.

This is difficult because it is where a person’s curiosity can get the best of them. However, a person has no idea what is on a found USB key. Would they eat food left on the floor of the kitchen? (Some, unfortunately, might!) Why would anyone take a found USB key and plug it into their computer? Curiosity. Create an incentive program for employees to return found keys to an IT administrator.

4. Fine tune a sense of good customer service.

Most people are helpful. This helpful nature is especially nurtured by organizations who want to provide good customer service to both internal staff and external contacts. Attackers take advantage of this by insisting that it would “be very helpful” if they could get someone’s confidential information in order to do their job. Train your staff to stick to the plan of verifying all inquiries by going through the proper channels. Help employees understand that this approach is truly the most “helpful” since they’ll be saving the company countless dollars if it’s an attack.

Consistent awareness is the key to resisting social engineering attacks. Use these tips and decrease your probability of an attack. Stay safe!

MicroSolved, Inc. Releases Free Tool To Expose Phishing

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MSI’s new tool helps organizations run their own phishing tests from the inside.

We’re excited to release a new, free tool that provides a simple, safe and effective mechanism for security teams and administrators to run their own phishing tests inside their organization. They simply install the application on a server or workstation and create a url email/sms/etc. campaign to entice users to visit the site. They can encode the URLs, mask them, or shorten them to obfuscate the structures if they like. 

The application is a fully self contained web mechanism, so no additional applications are required. There is no need to install and configure IIS, Apache and a database to manage the logs. All of the tools needed are built into the simple executable, which is capable of being run on virtually any Microsoft Windows workstation or server.

If a user visits the tool’s site, their session will create a log entry as a “bite”, with their IP address in the log. Visitors who actually input a login and password will get written to the log as “caught”, including their IP address, the login name and the first 3 characters of the password they used.

Only the first 3 characters of the password are logged. This is enough to prove useful in discussions with users and to prove their use, but not enough to be useful in further attacks. The purpose of this tool is to test, assess and educate users, not to commit fraud or gather real phishing data. For this reason, and for the risks it would present to the organization, full password capture is not available in the tool and is not logged.

“Organizations can now easily, quickly and safely run their own ongoing phishing campaigns. Instead of worrying about the safety of gathering passwords or the budget impacts of hiring a vendor to do it for them, they can simply ‘click and phish’ their way to higher security awareness.”, said Brent Huston, CEO & Security Evangelist of MicroSolved. “After all, give someone a phish and they’re secure for a day, but teach someone to phish and they might be secure for a lifetime…”, Mr. Huston laughed.

The tool can be downloaded by visiting this link or by visiting MSI’s website.

Massachusetts Getting Tough On Data Breach Law

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From Slashdot:

“A Massachusetts restaurant chain was the first company fined under the state’s toughest-in-the-nation data breach law, according to a statement by the Massachusetts Attorney General. The Briar Group, which owns a number of bars and restaurants in Boston, is charged with failing to protect patrons’ personal information following an April, 2009 malware infestation. It was ordered to pay $110,000 in penalties and, essentially, get its *&@! together. Among the revelations from the settlement: Briar took six months to detect and remove the data stealing malware, continuing to take credit and debit cards from patrons even after learning of the data breach, said Massachusetts Attorney General Martha Coakley.”

Full Story

This is exactly why we developed our latest addition to our HoneyPoint family of products: HoneyPoint Wasp. It is a great way to monitor Windows-based desktops with minimal fuss, decreasing help desk calls while allowing the IT department to quickly take action when malware is detected. Learn more about HoneyPoint Wasp.

Learning USB Lessons the Hard Way

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I worked an incident recently that was a pretty interesting one.
The company involved has an application running on a set of Windows kiosks on a hardened, private network that though geographically diverse, is architected in such a way that no Internet access is possible at any machine or point. The kiosk machines are completely tied to a centralized web-based application at a central datacenter and that’s all the kiosk machines can talk to. Pretty common for such installs and generally, a pretty secure architecture.

The client had just chosen to install HoneyPoint and Wasp into this closed network the previous week to give them a new layer of detection and visibility into the kiosk systems since they are so far apart and physical access to them is quite difficult in some locations. The Wasp installs went fine and the product had reached the point where it was learning the baselines and humming along well. That’s when the trouble began. On Saturday, at around 5am Eastern time, Wasp identified a new application running on about 6 of the kiosk machines. The piece of code was flagged by Wasp and reported to the console. The path, name and MD5 hash did not match any of the applications the client had installed and only these 6 machines were running it, with all of them being within about 20 miles of each other. This piqued our curiosity as they brought us in, especially given that no Internet access is possible on these machines and users are locked into the specific web application the environment was designed for.

Our team quickly isolated the 6 hosts and began log reviews, which sure enough showed outbound attempts on port 80 to a host in China known to host malware and bots. The 6 machines were inspected and revealed a job in the scheduler, set to kick off on Saturdays at 5am. The scheduler launched this particular malware component which appeared to be designed to grab the cookies from the browser and some credentials from the system and users and throw them out to the host in China. In this case, the closed network stopped the egress, so little harm was done. Anti-virus installed on the kiosk machines showed clean, completely missing the code installed. A later scan of the components on virustotal.com also showed no detections, though the sample has now been shared with the appropriate vendors so they can work on detections.

In the end, the 6 machines were blown away and re-installed from scratch, which is the response we highly suggest against today’s malware. The big question was how did it get there? It turned out that a bit of digging uncovered a single technician that had visited all 6 sites the previous week. This technician had just had a baby and he was doing as all proud fathers do and showing off pictures of his child. He was doing so by carrying a USB key with him holding the pictures. Since he was a maintenance tech, he had access to drop out of the kiosk and perform system management, including browsing USB devices, which he did to show his pictures to his friends. This completely human, innocent act of love, though much understandable, had dire results. It exposed the business, the users, the customers and his career to potential danger. Fortunately, thanks to a secure architecture, excellent detection with Wasp, good incident planning and a very understanding boss, no harm was done. The young man got his lesson taught to him and the errors of his ways explained to him in “deep detail”. Close call, but excellent lessons and payoff on hard work done BEFORE the security issue ever happened.

Wasp brought excellent visibility to this company and let them quickly identify activity outside the norm. It did so with very little effort in deployment and management, but with HUGE payoff when things went wrong. Hopefully this story helps folks understand where Wasp can prove useful for them. After all, not all networks are closed to the Internet. Is yours? If you had infected hosts like this and AV didn’t catch it, would you know? If not, give us a call or drop us a line and let’s talk about how it might fit for your team. As always, thanks for reading!

What To Do When Your Identity Gets Stolen

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OK, so it happens. A lot. Companies and people don’t always do the right things and sometimes, criminals win. They steal identity data and get the chance to commit massive fraud. We all know about it. We hear the stories and we hear people talking, but we don’t think it will happen to us, until it does.

What now? What should you do when such an event occurs in your life? Well, this great article from our friends over at Help Net Security summarizes best practices for identify theft victims and their support systems as described by the Consumer Federation of America (CFA). I thought the article was not only good content, but an excellent point of reference for folks who might be impacted by identity theft. You should check it out here. Here are some more tips:

  1. You should also be well aware of your legal rights and responsibilities and not be afraid to engage with your state Attorney General’s office if you suspect vendors are not playing by the rules. You can find a list of state Attorney General contacts here: http://www.consumerfraudreporting.org/stateattorneygenerallist.php
  2. Legal representation may also be of assistance if the fraud you face is large enough to warrant the cost of representation. Don’t be afraid to engage with an attorney if the fraud costs are large or the legal complexity you face is astounding. Contact your state bar association for information on finding reputable consumer law attorneys in your area.
  3. If you are considering something like one of these consumer data/life “locking” services or the like, please check out a DIY approach here.

We hope you never have to use this information, but if you do, these are a few quick tidbits to get you started while avoiding further scams, fraud and abuse. As always, thanks for reading and stay safe out there!